Refund policy
At The Kavacha, we take great care in ensuring that every order reaches you in excellent condition. As our products are carefully crafted and selected, we request you to review this Return & Refund Policy before placing your order.
No Cancellation
Once an order has been placed, it cannot be cancelled.
We recommend carefully reviewing your product selection and order details before completing your purchase.
Eligibility for Exchange
We accept exchange requests only in the following situations:
- You receive a damaged product.
- You receive an incorrect product.
- An item is missing from your order.
Requests for exchange due to change of mind, personal preference, or any other reason not listed above will not be accepted.
Mandatory Package Opening Video
For any claim relating to a damaged, incorrect, or missing product, an uncut package opening video is mandatory.
The video must:
- Clearly show the package in its sealed condition before opening.
- Capture the complete opening process continuously.
- Be recorded without cuts, pauses, edits, or alterations.
- Clearly show the product and the issue being reported.
Claims submitted without a valid uncut package opening video will not be eligible for exchange.
Exchange Request Timeline
Any issue with your order must be reported within 24 hours of delivery.
When contacting us, please provide:
- Your order number.
- The complete uncut package opening video.
- Clear photographs of the product, if requested by our team.
- A brief description of the issue.
Requests submitted after 24 hours from delivery may not be accepted.
Exchange Process
Once your request has been received, our team will carefully review the claim.
We aim to review the submitted information and respond within 24–48 hours.
If your claim is approved:
- If the same product is available, we will arrange a replacement of the same product.
- If the same product is unavailable, we will provide store credit valid for 30 days.
We do not provide refunds for approved exchange claims.
Handmade Products & Natural Variations
Our products may feature handcrafted elements, and slight variations in weaving, texture, colour, pattern, or finish may naturally occur.
Such variations are a characteristic of handmade products and will not be considered defects or grounds for exchange.
Colour Differences
We make every effort to represent our products as accurately as possible. However, slight differences in colour may occur due to camera settings, photography lighting, or individual screen/display settings.
Such minor colour differences will not qualify for an exchange.
Non-Eligible Returns & Exchanges
Returns and exchanges will not be accepted for:
- Change of mind.
- Personal preference or dislike of the product.
- Colour or design preference.
- Incorrect size selected by the customer.
- Minor colour differences caused by camera, lighting, or screen settings.
- Minor variations in weaving, texture, colour, pattern, or finish that are characteristic of handmade products.
- Damage caused by misuse, improper handling, or use after delivery.
- Claims submitted without the required uncut package opening video.
- Claims reported after 24 hours of delivery.
- Products purchased during a sale, discount, or special offer.
Important Note
The Kavacha follows an exchange-only policy. Refunds are not available. Where an approved claim cannot be fulfilled with the same product because it is unavailable, eligible customers will receive 30-day store credit instead.
Contact Us
For any questions regarding this policy or to submit an exchange request, please contact us through the contact details available on our website.
The Kavacha
5th Cross, Balaji Layout, Mallathahalli, Bangalore – 560056
Phone: +91 88840 36664
Email: Thekavacha.sareehouse@gmail.com