Privacy policy

At The Kavacha, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order and transaction details
  • Product and purchase history
  • Information you provide when contacting our customer support team
  • Information collected automatically through cookies and similar technologies

Payment information may be processed securely through third-party payment service providers. We do not directly store your complete payment card or banking credentials.

How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders.
  • Confirm and provide updates regarding your orders.
  • Arrange shipping and delivery.
  • Provide customer support and respond to your queries.
  • Process eligible exchanges and related requests.
  • Improve our products, services, and website experience.
  • Maintain and improve the security and functionality of our website.
  • Comply with applicable legal and regulatory requirements.
  • Send promotional communications or offers where you have provided appropriate consent.

Payment Security

Payments made through our website may be processed through secure third-party payment gateways.

The Kavacha does not store your complete debit card, credit card, UPI, or net banking credentials on its own servers. Payment information is handled by the relevant payment service provider according to its security and privacy practices.

Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may be shared with trusted service providers when necessary to operate our business and provide our services, including:

  • Payment gateway providers
  • Courier and delivery partners
  • Website and technology service providers
  • Customer support and operational service providers

Such information is shared only to the extent reasonably necessary for providing the requested services, processing orders, delivering products, or meeting legal obligations.

Cookies

Our website may use cookies and similar technologies to provide a better browsing experience, remember preferences, understand website usage, and improve website performance.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some features of our website.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or storage over the internet can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

The Kavacha is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of such websites before providing them with any personal information.

Your Rights

Subject to applicable laws and requirements, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information where legally permitted.
  • Opt out of promotional communications at any time.
  • Contact us regarding questions or concerns about how your information is handled.

Changes to This Privacy Policy

The Kavacha reserves the right to update or modify this Privacy Policy from time to time.

Any changes will be published on this page and will become effective when posted, unless otherwise stated.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact The Kavacha through the contact details provided on our website.

The Kavacha